Privacy Policy

HorlogeHuis Nederland is committed to protecting the privacy of visitors to our site and customers who use our services. This privacy policy explains how we collect, use, share, and protect your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for the processing of your personal data is:
HorlogeHuis Nederland
85 Leidsestraat,
Amsterdam, North Holland,
1017 DB
Netherlands

2. Information We Collect

We collect personal data to provide and improve our services. The types of data we may collect include:

Identity and Contact Data:

Name, billing address, delivery address, email address (if provided), and telephone numbers (if provided).

Financial Data:

Payment card details (processed securely by our payment service providers) and billing information.

Transaction Data:

Details about payments to and from you and other details of products and services you have purchased from us, including details related to watch repair services, strap replacements, engraving, valuation, and personal shopping consultations.

Technical Data:

Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.

Profile Data:

Your username and password (if you create an account), purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data:

Information about how you use our site, products, and services.

Marketing and Communications Data:

Your preferences in receiving marketing from us and your communication preferences.

Information relating to physical store visits:

If you visit our physical store, we may collect information related to transactions made in store, and potentially video surveillance footage for security purposes (processed based on legitimate interests).

Information related to specific services:

Details required for specific services like watch repair (watch details, condition), engraving (text/design), valuation (watch details, history), or personal shopping (preferences).

We collect this data directly from you when you interact with us (e.g., when you browse our site, create an account, place an order, contact us, use our repair services, or visit our physical store). We may also collect certain technical and usage data automatically as you interact with our online platform using cookies and similar technologies.

3. How We Use Your Information

We use your personal data for various purposes, relying on specific legal bases for processing:

To provide and deliver products and services:

To process and fulfill your orders, manage payments, deliver products, and provide services such as watch repair, strap replacement, engraving, valuation, and personal shopping. (Legal basis: Performance of a contract with you)

To manage your account:

If you create an account, we use your data to manage your account and provide you with relevant services. (Legal basis: Performance of a contract with you)

To communicate with you:

To respond to your inquiries, provide customer support, and send you service-related communications. (Legal basis: Performance of a contract with you or legitimate interests)

To send marketing communications:

To send you information about our products, services, and offers, where you have consented or where we have a legitimate interest and are permitted by law. (Legal basis: Consent or legitimate interests)

To improve our site and services:

To analyze usage data, understand customer preferences, troubleshoot issues, and improve the functionality and content of our online platform and the quality of our services. (Legal basis: Legitimate interests)

For internal business operations:

To manage our business, including record keeping, data analysis, testing, system maintenance, support, reporting, and hosting of data. (Legal basis: Legitimate interests)

For security and fraud prevention:

To protect our business, our customers, and our online platform from fraud, security threats, and other illegal activities. (Legal basis: Legitimate interests or compliance with a legal obligation)

To comply with legal and regulatory obligations:

To comply with applicable laws, regulations, legal processes, or governmental requests. (Legal basis: Compliance with a legal obligation)

4. Sharing Your Information

We may share your personal data with third parties under specific circumstances:

Service Providers:

We share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, delivery, IT services, data analysis, and marketing support. These service providers are contractually obligated to use your data only for the purposes for which we share it and in accordance with this policy and data protection laws.

Payment Processors:

Your payment details are shared with payment gateway providers to process transactions securely. We do not store your full payment card details on our servers.

Business Partners:

We may share non-personally identifiable aggregate data with business partners for analytics or promotional purposes.

Legal and Regulatory Authorities:

We may disclose your data if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We ensure that any international transfers of personal data are subject to appropriate safeguards, such as Standard Contractual Clauses, to ensure your data receives adequate protection.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data, the purpose of processing, and legal obligations. For example, we retain information related to orders and transactions for periods required by tax and accounting laws. Data that is no longer needed is securely deleted or anonymized.

6. Your Data Protection Rights

Under the GDPR, you have certain rights regarding your personal data:

The right to access:

You have the right to request copies of your personal data.

The right to rectification:

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure:

You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing:

You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing:

You have the right to object to our processing of your personal data under certain conditions.

The right to data portability:

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent:

Where we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the Netherlands (Autoriteit Persoonsgegevens) if you believe your rights have been violated.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Cookies

Our online platform uses cookies and similar technologies to collect certain information automatically. Cookies are small text files placed on your device that help us improve site functionality, analyze usage, and personalize your experience. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy (if available) or check your browser's help section.

9. Third-Party Links

Our site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our online platform and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without appropriate parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new privacy policy on this page and updating the date at the top. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:
HorlogeHuis Nederland
85 Leidsestraat,
Amsterdam, North Holland,
1017 DB
Netherlands